FAQ

In case you run into any issues , we've posted some of the most common questions. If you don't find the answers you're looking for, please Email to us.

1. What is "Registration Backup Service", do I have to pay for it?

This service is offered by SWREG, and it is automatically included when you click to pay for products. For more information about it, check in this page: https://usd.swreg.org/rbs.html. To include the service means that you would like to give an extra pay. To remove the item in SWREG, click the front "Trash" button.

2. How to get back the fee for Registration Backup Service?

If you have purchased this service and would like to get a refund, please contact us via email to support@gotopod.com about this issue. We will contact Swreg to process this refund for you as soon as possible.

3. Do you provide technical support for trial users?

Yes, if a trial user meets any technical problem when using our product, please tell us your question via email to support@gotopod.com. Our support team will answer your question within 24 hours.

4. Is it secure to purchase from your Website?

You don't need to worry about that. Our payment platform is secure. SWREG is the major payment platform we are employing. It is the branch of Digital River. During the whole process, SSL encryption is applied to protect all the data and information you provided for the order

5. Can I use the same registration code on different computers?

All software products of Goto are licensed per computer. That is, one registration code is unique for one computer. If you buy a single license, you can only use the registration code on one computer. To use the same registration code on another computer, you should firstly uninstall the program from the old computer..

USEFUL GUIDES

1. How to convert Blu-ray Disc/DVD to MKV files?

Goto MKV Maker is a program that is very complex inside, but has very simple interface. You can backuo BD/DVD to mkv just a simple 3-step process.

Step 1 : Select a Blu-ray/dvd Disc drive listed on the left of the software.or clicked "Load Folder" to import movie files from your hard disk.



Step 2 : Clicked "Browse" Choose the output space of .mkv file maked.



Step 3 : Click the "Goto" button to backup BD/DVD to MKV file .